Who can buy from Excer Global?
We supply businesses and trade professionals: dealers, contractors, electricians and solar installers. This is a wholesale site, not a retail shop.
How do I open a trade account?
Register with your mobile number, name and business details. Our team reviews every new account, and once it is approved you can see your prices and place orders. You can browse the catalogue without an account.
Why do I need to be approved before ordering?
Prices depend on the kind of customer you are and the price list that applies to you. Approval lets us set up your account correctly before your first order.
Do prices include GST?
Yes. Prices shown include GST, and the price before GST is shown alongside where available.
Do you offer bulk pricing?
Yes. Most products are cheaper per unit as the quantity goes up, and the product page shows each quantity tier. For products sold in several colours, all colours count together towards the quantity.
Can I order more than is shown in stock?
Yes. The extra quantity is subject to availability. Your sales representative approves the order once the stock is available, and will contact you if it is not.
What happens after I place an order?
Your order shows as Pending Approval while your sales representative reviews it. When it is approved you will see the final amount, including any discount, and get a WhatsApp confirmation. You get another WhatsApp message when it is dispatched.
How do I pay?
We do not take payment on the website. Payment terms are agreed with your sales representative and stated on our invoice.
Who pays for delivery?
Freight is paid by the buyer at the time of delivery unless agreed otherwise.
Can I cancel an order?
Yes, from My orders, while the order is Pending Approval or Approved. Once our warehouse has started picking it, please contact your sales representative.
How do returns work?
Request a return from the order page. Items returned unused and in good condition are credited at the price you paid. Damaged or defective items are reviewed as warranty claims instead.
Can I reorder a previous order?
Yes. Open the order in My orders and choose Reorder to put all its items back in your cart.
I forgot my password. How do I sign in?
Sign in with a one-time code sent to your mobile number on WhatsApp instead. You can then set a new password from your account.
How do I contact you?
Call +91 94972 62070 or +91 97476 05550, WhatsApp +91 94972 62070, email mail@excerglobal.com, or use the contact form.
Still have a question?
Our team replies on phone, WhatsApp and email.